In-Person ID Verification

Money Laundering Precautions

As part of our legal obligation under the 2017 (Information on the Payer Act), we must complete ID verifications before completing your matter.

Identity & Money Laundering Checks

The main way in which we reduce the risk of Money Laundering is to collect copies of your Photographic and Address ID and complete checks on these documents, they will then be retained in your file as required by the law.

Lite Screening

As part of our client due diligence process, we will be using lite screening check, a service provided by Thirdfort Limited (https://www.thirdfort.com/), to help verify your address and raise any other potential fraud warnings. This service is powered by Thirdfort’s data provider, Experian Limited (https://www.experian.co.uk/about-us/).

• Your data will be processed in line with Thirdfort’s Privacy Policy (https://www.thirdfort.com/privacy/).

• This message is for information only and no further action is required. If you have any questions regarding lite screening, please contact help@thirdfort.com.

Identity document verification

As part of our client due diligence process, we will be using identity document verification, a service provided by Thirdfort Limited (https://www.thirdfort.com/) to verify the authenticity of an identity document. 

• Your data will be processed in line with Thirdfort’s Privacy Policy (https://www.thirdfort.com/privacy/),

• If you have any questions regarding identity document verification, please contact Thirdfort at help@thirdfort.com. 

Verifying your Identity in person

You can bring your ID documents along with you to any meetings or call in whenever suits you.

Please still complete and return the client details form but tick the box for in-person ID verification. Our Redruth reception is open Monday – Friday, 9.00 am – 5.15 pm. If you wish to present your ID to our St Agnes or Hayle office, you will need to telephone and book an appointment in advance to ensure there is someone available to certify the documents.

Each client who chooses to verify their ID in-person at our office will need to present their own set of ID, we cannot accept your ID if someone else brings it into our office. You will need to bring ALL OF THE following documents.

• Valid photographic ID – see acceptable forms of ID below 

• Two separate forms of Address ID – see acceptable forms of ID below

Under 18s

Under 18s need to verify their identity in-person with their Parent/Guardian present. If available, we will need to see a form of official Photo ID such as Passport, Provisional Driving License or PASS stamped Photo ID card - School & Bus pass ID’s are not acceptable.

We will also require a certified copy of the Birth certificate (we can create one if you have the original) & two copies of Address ID. We would recommend School/College letters or bank letters as Address ID, we could also accept letters from NS&I Premium bonds, If you are struggling to collate any of the required documents please check the help section below

Help sheet

Acceptable forms of ID

I Have no Valid Photo ID

If you have an old Photo ID document which expired less than 12 months ago but the details are all correct this can be provided but we will require an explanation as to why the document has not been renewed.

The Post Office & Citizen Card both offer a service for individuals with no form of Photo ID to obtain one, it costs £15.

• https://www.postoffice.co.uk/identity/pass-card  

• https://www.citizencard.com/apply-for-a-uk-id-card-online 

Clients in Care homes

For clients in care homes who do not have any form of Photo ID we can accept a signed letter from the manager of the care home confirming the resident’s identity and residence, this could also be backed up from a letter by their GP or other medial professional.

Elderly Clients

For elderly clients who do not have any form of Photo ID we can accept a signed letter from their GP, other medical professional, or Bank Branch Manager confirming their identity and/or address.

Under 18s

Many schools and colleges have discount codes and partnerships with Citizen Card meaning you can get a free Photo ID even if you don’t have any other Photo ID to prove your identity, see the I Have no Photo ID section above.

I have no Address ID

If you receive paperless bills and statements, we can accept digital copies via our electronic ID Verification route.