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Help and Support

Help and support is available for all clients completing checks through Thirdfort or those who have questions regarding the service before deciding whether or not to use it.

Support is available 24/7 online so if you are struggling to complete your check please contact Thirdfort as they are best placed to help. If you would prefer to contact Thurstan Hoskin Solicitors directly they can help connect your call to a Thirdfort support agent.

For any legal queries surrounding your transaction please contact Thurstan Hoskin as you normally would.

You can contact Thirdfort support in a variety of ways.

Live Chat

You can live chat with support agents via the Thirdfort App, you'll find the support option on the home screen. Live Chat is also available in the Support Portal. Chat is open 9am - 6pm, weekdays only.

Support Portal

On the Thirdfort Support Portal, you can find lots of helpful articles to help guide you through the different stages/checks and also read more of their FAQs. Access to the portal is 24/7

Telephone support

Telephone support is available for all clients with questions or struggling to complete checks. Lines are open weekdays 9am - 6pm.

+44 (0) 161 768 0083 - Option 1

Email Support

You can email Thirdfort for support or with any questions but they may take up to 2 business days to reply so we would recomend first trying one of the aove methods.

FCA regulated

Thirdfort is registered with the Financial Conduct Authority and adheres to European data protection laws.

ICO Registered

We (Thirdfort) are registered with the Information Commissioner's Office under the Data Protection Act. Our registration number is A8225019.

Bank-Grade Encryption

Thirdfort uses state of the art security measures, including end-to-end 256-bit TLS encryption used by all major banks to encrypt your data.

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Cyber Essentials Plus

We (Thirdfort) are certified by the UK government cyber security accreditation scheme, Cyber Essentials Plus, who conduct an annual audit on our systems and processes.

GDPR Compliant

We comply with the Data Protection Act 2018 and protect your data under EU law.

Can't find what you're looking for?

If you're struggling to find the information you need, don't hesitate to contact us by the website chat or send us a message and we'll do our best to help

Can't find what you're looking for?

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