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Our General Business Policy on Standards of our Services
1. Competence
2. Price
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We offer good
value and will keep you fully informed on costs, where
practicable agreeing estimates with you at the outset. We aim to
relate the cost fairly to the importance, urgency and difficulty
of the matter; the qualifications or experience of the people
carrying out the work; and any professional risks involved.
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Our hourly
rates do vary but for example, in business matters it ranges
from £120-£175 per hour depending on the urgency, importance and
complexity.
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Rates for
other types of work may be much lower.
3.
Communications
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We will be
friendly and accessible.
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We aim
to answer telephones before they ring four times even if we
then have to ask you to hold because several are ringing at
once. Meanwhile we will not play pop music.
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We will
return telephone calls within one working day but usually on
the same day.
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We will
write to you in language you understand.
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We will
provide adequate cover if the person dealing with you is absent.
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We will
keep you informed on the progress of your affairs.
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We cannot
make your decisions for you but we aim to advise you in such
a way that you feel comfortable making your own decisions.
4. Flexibility
5. Practicality
and Effectiveness
6. Time
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