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Our General Business Policy on Standards of our Services
1. Competence
2. Price
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We offer good
value and will keep you fully informed on costs, where
practicable agreeing estimates with you at the outset. We aim to
relate the cost fairly to the importance, urgency and difficulty
of the matter; the qualifications or experience of the people
carrying out the work; and any professional risks involved.
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Our hourly
rates do vary but for example, in business matters it ranges
from £160-£185 per hour depending on the urgency, importance and
complexity.
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Rates for
other types of work may be much lower.
3.
Communications
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We will be
friendly and accessible.
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We aim
to answer telephones before they ring four times even if we
then have to ask you to hold because several are ringing at
once. Meanwhile we will not play pop music.
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We will
return telephone calls within one working day but usually on
the same day.
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We will
write to you in language you understand.
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We will
provide adequate cover if the person dealing with you is absent.
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We will
keep you informed on the progress of your affairs.
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We cannot
make your decisions for you but we aim to advise you in such
a way that you feel comfortable making your own decisions.
4. Flexibility
5. Practicality
and Effectiveness
6. Time
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Thurstan Hoskin Solicitors, Chynoweth, Chapel
Street, Redruth, Cornwall, TR15 2BY
Tel: 01209 213646 - Fax: 01209 210069 -
info@thurstanhoskin.co.uk
We do not compete on price. We
compete on Expertise, Personal Attention, Speed and Remaining Competitive.
Our Success is based on: Sound Advice; Quick Action; Keeping clients
informed using Plain English. We neither pay nor accept referral fees or
commissions.
Director: Thurstan Hoskin BA
This firm is regulated by the
Solicitors Regulation Authority
SRA Number:
558629. Member of
Lawyers for Your Business,
and The Society of Trust &
Estate Practitioners
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